Getting Started
What is Kochi Platform?
A connected assistive-technology ecosystem for clients, professionals, merchants, and partners—built for clarity, safety, and better outcomes across Kenya and the wider region.
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Everything you need to know about the Kochi Platform - from getting started to advanced features
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Getting Started
How to get started on Kochi
Create your account, verify your email, complete your profile, and take your first meaningful actions—whether you are a client, assessor, merchant, donor, or technician.
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Assessments
Understanding the assessment process
Why professional assessments matter, what happens during a typical session, and how assessment results shape safe, personalized product choices on Kochi.
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Assessments
How to book an assessment
Request an appointment with a certified assessor from your dashboard, prepare the right information, and understand what happens after you submit a booking request.
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Purchasing
Why can't I purchase products yet?
Kochi uses an assessment-first model so purchases stay tied to professional recommendations—here is why that protects you and how to move from “blocked” to “ready to buy.”
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Purchasing
How to shop for assistive products
Once your assessment pathway is complete, use recommendations, filters, and order tracking to choose products with confidence—and know when to loop your assessor back in.
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Assessments
How to conduct assessments on Kochi
Practical guidance for assessors: preparation, documentation, collaborative goal-setting, and how to keep recommendations traceable inside the platform.
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Purchasing
Purchasing products on behalf of clients
When assessors may initiate or co-manage purchases, how consent and transparency should work, and how to stay aligned with client autonomy.
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Your Account
Reset your password
Regain access to your Kochi account securely, recognize legitimate reset messages, and avoid common lockout mistakes.
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